Customer Success Story
A mature Horse Chestnut in Totnes had fruiting bodies at the base. This pointed to decay in the main stem and raised concern about the tree’s long-term safety.
The tree grew in a small raised planter, close to homes, roofs, and other targets. Its location made the work sensitive, both from a safety point of view and a planning point of view.
The tree also stood within a conservation area. South Hams Council needed clear evidence before removal. A tree survey supported the application and gave the council the detail needed to assess the risk.
If you have seen fungi, decay, dieback, or other warning signs, our guide to common tree diseases in Devon explains what to look for and when to seek advice.
The Client’s Main Concern
The main concern was tree failure.
If the Horse Chestnut failed, it posed a serious risk to nearby homes, roofs, and surrounding property. The likely damage would have cost thousands of pounds.
The client needed a safe solution, clear evidence for the council, and a team able to work around nearby buildings without causing damage.
Our Recommendation
We recommended full removal due to the level of decay and the risk posed by the tree’s location.
South Hams Council added a condition for replacement planting. There was no suitable space close to the original tree, so we suggested planting the replacement tree on Vire Island in Totnes.
Vire Island is a popular riverside space where people walk dogs, have lunch, and spend time outdoors. This meant the client met the council’s condition and gave something back to the local community.
For more guidance on replacement planting, read our blog on spring tree planting in Devon.
Work Carried Out
We dismantled the Horse Chestnut down to ground level.
Our team removed the large timber sections and cleared several loads of woodchip from site.
Where roots or remaining timber create future access or planting issues, our stump grinding online estimator helps clients get a clear starting point for stump removal costs.
The Technical Challenge
The tree stood close to buildings and overhung several roofs. Access, control, and planning were key.
We used our tracked cherry picker to reach safely over the roofs. Our climbing team used rigging and lowering techniques to bring branches down in a controlled way.
This protected the nearby buildings and kept the work area safe throughout.
Our related guide on tree removal near houses, roads, or power lines explains why these jobs need careful planning and specialist methods.
The Outcome
The area is now safer for the client and neighbouring properties.
The client no longer has to worry about a compromised tree causing damage to nearby homes.
The replacement tree also gives lasting value to the wider Totnes community, with new planting in a popular riverside space.
Client Feedback
“The team handled everything from the tree survey to the removal with care and professionalism. We felt reassured throughout, and we’re pleased the replacement tree will benefit the local community.”
Why ARB Approval Matters
Kneebone Trees are ARB Approved Contractors. ARB Approval is awarded by the Arboricultural Association to tree care businesses that meet assessed standards for safety, workmanship, knowledge, training, insurance, and business practice.
For clients, this gives added confidence when the work involves risk, council permissions, large trees, or trees close to buildings.
Related Services
If your garden or property needs wider care after tree work, we also provide tree surgery and hedge trimming across Totnes, South Hams, and nearby areas.
Do You Have a Tree Close to Your Home?
Do you have a large tree close to your home, roof, or neighbouring property?
If you have concerns about decay, safety, or council permissions, we’ll help you understand your options and manage the process from survey to completion.
contact us for advice, request a free quote, or book a call with the team.
